Shipping & Delivery
How much are the shipping costs?
In Germany we ship free of charge from an order value of 39,00 €, for lower order value the shipping costs 4,90 €.
The shipping costs to the remaining countries are between 4,90 € and 19,90 € depending on the country.
The flat shipping rate includes the statutory value added tax. Since the VAT on the flat shipping rate is calculated depending on the goods purchased, it may be reduced if goods are purchased at lower VAT rates. This means that the shipping fee can only be finally calculated during the ordering process. However, it can not be higher, but only lower in your favor.
Can I track my order?
Yes of course! We ship with DHL/Warenpost 2.0 and as soon as your order is on its way, you will automatically receive a shipping email with a tracking link. Via the tracking link you can even view live (depending on availability at DHL) where your package is currently located.
My delivery address is wrong
This is basically stupid and unfortunately cannot be changed after an order has been placed. However, we can still try to stop and redirect the package. Please contact our support immediately at +49 7195 / 97 88 191 (Mon. - Fri. from 09-18) or by mail to info@pwrgum.com.
I have not received my order
First and foremost, we're terribly sorry about that, because we know what it's like to not have your beloved PWRGUM to fall back on!
Due to the tracking number you can always check what happened to the package. If it is not with the neighbor or on the windowsill, then contact us. We will see if we can send you a new package and at the same time order an investigation.
How long does the shipping take?
Normally, shipping takes between 1 - 3 days within Germany after successful receipt of payment. Abroad sometimes longer. Since the world is going crazy, it may take a little longer, which we are already sorry. Through the tracking you can always see where your package is.
Do you offer shipping to a DHL packing station?
Of course, you can also have your order delivered to a DHL Packstation. Please make sure that you enter the correct delivery address including last name, Packstation number and Packstation postal code & city.
What do you use for shipping?
Currently we ship with DHL (large packages) and Deutsche Warenpost (smaller orders).
